1.    What is KYC?

• Know Your Customer is a compliance requirement initiated by the Reserve Bank of India (RBI) to safeguard customer purchases and thereby transactions.

2.    Why do I need to fill up the KYC?

• The RBI has made it compulsory to collect KYC documents on purchase of any pre-paid instruments. As a result, any customer purchasing a GiftMate voucher is requested to provide these documents.

3.    What is the necessary documents/proof required for KYC?

• Kindly click here to know KYC registration process.

4.    How much time will it take to become KYC complaint?

• It takes two business days to complete the KYC compliancy process.

5.    How to send my documents?

• You can send your documents via post/courier along with the duly filled & signed KYC form to the address mentioned below:-
  
  Attn: Compliance Team
  PayMate India Pvt. Ltd.
  111, 1st Floor, A-Wing, Sundervilla,
  S.V.Road, Santacruz West,
  Mumbai – 400054.
  
  All the documents should be self attested.
  
  * Please note that scanned copies or fax will not be accepted.

6.    How secure is it to send my personal documents?

• As secure as sharing your documents with a bank. PayMate is a PCI DSS 1.2 certified company which means our data security standards are among the highest in the world. We comply with the most stringent global banking systems and processes for data storage and transaction processing. You will also find security certificate logos on our registration pages to confirm this. So be rest assured that your data is absolutely secure at every step.

7.    How much balance can I maintain once I submit the KYC?

• You can maintain a balance of `10,000 on your GiftMate Essential voucher and `5000 on your GiftMate non-Essential voucher.

8.    What is an essential voucher and services?

• An essential voucher is categorized as a voucher purchased from.
  -        GiftMate website
  These can be used for Essential services only such as Mobile Recharge, DTH recharge.

9.    What is a Non-essential voucher?

• These can be used across all services including mobile recharge, movie ticket purchases, flight ticket purchases, DTH recharge as well as any other retail or online purchases.

10.  What happens to my existing balance?

• Your existing balance is already categorized into Essential and non-Essential. You can log-in to 'My Account'-section and know your account / voucher status.

11.  How will my account get debited for these transactions?

• While transacting for essential services e.g. Mobile recharge, your Essential voucher will be debited based on FIFO (first in first out) method i.e. the earliest voucher will get deducted first.
  Similarly, while transacting for non-essential services e.g. Movies, your Non-Essential voucher will be debited based on FIFO (first in first out) method i.e. the earliest voucher will get deducted first.

12.  Is KYC registration a one time process?

• Yes, KYC is a one-time process subject to changes in RBI regulations.

13.  Can I transfer my balances from essential to non-essential vouchers?

• Yes, you can transfer your balances within its limits by sending an email to Safety@paymate.co.in